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FEBRUARY 3, 2009
Assessment of the hotel activity in 2008: France g...
SEPTEMBER 10, 2008
Summer 2008 results: Turnover of French hotel cha...
JUNE 13, 2008
A sustained activity in May for the French hotel...
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QUALITY STANDARDS, REFERENCES, CHARTS
What constitutes the service you provide? (+)
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MYSTERY VISITS AND CALLS
How can you measure the quality of your service? (+)
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SATISFACTION SURVEYS
Can you anticipate your clients’ expectations? (+)