With MKG Qualiting you take advantage of a completely efficient and transparent way of seeking out and analysing reasons for non-compliance and/or dissatisfaction, fully backed by operational quality action plans.

Steps:

The analysis of the differences between the ideal result and the results collected from the measurements of delivered and/or experienced quality,

The organisation of priorities by to two main criteria:
- The seriousness of faults detected from a client’s point of view,
- The fact that certain faults are endemic (i.e. repeated),

The application of the problem resolution method: mapping as well as creativity are to be applied and encouraged, from the identification of the problem to selecting the solution.

In our opinion: the group is a driving force

Team work must be encouraged. The personnel must believe in and uphold your quality standards, therefore it is imperative that they be involved. Furthermore, it is much easier to implement action plans established by a team rather than those imposed by the hierarchy.