Principle:

To obtain an accurate view, our programmes for optimising customer satisfaction are based on a quick interview with your customers: a few hours or a few days after they stayed / dined with you, thanks to our back-office tools.
Telephone survey / e-survey or mail – Customer files to be sent to us

Process:

Cleaning
Rejection of invalid returns and cleaning of the files

Duplication elimination
Your customers come to stay/dine with you regularly, but you want to interview them just once: our tools make it possible to eliminate the duplication from one unit to the next (so as not to question a customer who has stayed at two units in your network in the same week, for example), but also from one week to the next, e.g., enabling us to interview the customers a single time over the whole survey period.

Segmentation
According to the methodology adopted, we target the customer segments that are of priority for you, or those that meet the quotas that have been set.

Interviews: from D+1 to D+8