The product or design compliance audits verify the organisational part and the components of a product, the fundamental part of the quality process in a network-based system.

The objectives

To compare the offer with the service production process based on predetermined standards. product or design compliance audit is used in network-based systems when it is necessary to verify that the standards chosen  for the client environment and service procedure are fully respected.

The result

A methodical study is carried out in the open followed by an immediate and in-depth debriefing with the manager. After their visit, MKG Qualiting provides a full report identifying all the elements that are not in compliance. Observations and photos of the non-compliant item or service help the reasons to be clearly identified, and corrective actions to be taken.
The following aspects are verified: respect of the visual and graphic identity chart of the company, marketing material and gifts, cleanliness, maintenance, the characteristics of the market product identified, respect of schedules and procedures.

In our opinion: the product is the core of the audit

The product or design compliance audits are used in different network systems:

Companies considered as “integrated” that have developed a strong product identity and wish to verify the conformity of its different components.

Companies that include independent groups or contain a large number of franchises and wish to verify that their standards and visual identity are respected.

Companies that have just changed brand and image and wish to verify the new product’s standards and marketing tools used.

The product and compliance audits are to be conducted on a more occasional basis than the mystery visits, and are an efficient way of analysing investments and the standardization of a network.