Do you see your establishment as being highly efficient in the service you provide, the results do not reflect your perceptions?
Are you doing too much or not enough? Does your interpretation of the level of satisfaction correspond to the reality?

The stakes with the mirror survey:

The relative information for analysis to help you to adjust the quality of your service according to the expectations of your clients.
The mirror survey involves two groups of performers: staff and clients.

The objective is place the two perception face to face:

Clients’ satisfaction regarding the service;

Staff perception of the level of quality they believe they have provided.Via the mirror survey results, the differences in perception can be identifiedwhich facilitates providing and developing a servicewhich can be corrected or re-adjusted in the marketplace, while maintaining the objective to optimise client satisfaction.

In our opinion: stimulate your clients’ perception with responsiveness

This technique is easy to implement and can be applied like a detailed analysis of one of the professions that makes up the chain of services provided.